Teller - Member Service Representative (1) full time & (1) part-time
Serve as a liaison between members and the credit union. Provide account information to members on the full range of credit union products and services. Open accounts for members, interview, and professionally handle the member’s financial needs. Provide a variety of transaction services to members including loan processing, closing, and disbursal. Walking members through how to access account information via home banking and apps.
Job Responsibilities
• Greet and welcome members and visitors to the credit union in a professional manner. Provide prompt, efficient, and accurate service in the processing of transactions.
• Provide in-person, by-telephone or internet, general and specific service-related information concerning credit union services or policies.
• May reply to email or other electronic requests submitted by members with professional, prompt, efficient, and accurate service and information.
• Reply to members’ requests, problems, and complaints, and/or direct them to the appropriate person for specific information and assistance.
• Open new accounts and service existing accounts. Set up new account files, and provide members with all necessary information for membership.
• Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances, and any other requests received from members.
• Promote credit union products and services based on member’s needs.
• Process member mail transactions.
• Mail receipts and checks to members as indicated by policy and procedure.
• Provide information on investment alternatives to members wishing to deposit funds with the credit union.
• Research accounts for deposit, withdrawal, and loan-payment discrepancies.
• Assist members in balancing their accounts.
• Assist members with the proper completion of payroll deduction and direct deposit cards.
• Assist members in opening individual retirement accounts.
Requirements: Must pass a background check, have good credit and minimum of GED or more education. Must be bondable. Salary based on experience.
